Refund policy

Last Updated: September 17, 2026

This policy explains how returns, return shipping, cancellations and refunds are handled for purchases from Allurbag.

Return Window

Eligible items may be requested for return within 40 calendar days from delivery of the item.

Return requests submitted after the 40-day return period may not be accepted.

Return Eligibility

To qualify for a return, the item must:

Be within the 40-calendar-day return period.
Be unused, unworn and in its original condition.
Include original packaging and included accessories where applicable.
Include sufficient order information or proof of purchase.
Be approved for return before it is mailed back.

Returned products may be inspected before a refund is approved.

How to Request a Return

Contact Allurbag before sending an item back.

Please provide your order number, the item you want to return, the reason for the return, and relevant photos when the request concerns damage, a defect or an incorrect item.

If the return is approved, we will provide return instructions and the correct return destination.

Do not send returns to our business address unless the return instructions provided by Allurbag specifically direct you to that address.

Return Method

Approved returns are completed by mail according to the return instructions provided by Allurbag.

We recommend using a trackable shipping method when you are responsible for returning the item.

Customer Preference Returns

If you return an eligible item because of change of mind, preference, or another reason not caused by an error by Allurbag, you are responsible for the return shipping cost.

The original $15.00 USD shipping charge, when applicable, is not refunded for a preference return.

Damaged, Defective or Incorrect Items

If an item arrives damaged, defective or incorrect, contact Allurbag as soon as possible and before returning the item.

Please include your order number, a description of the issue and clear photos that help us review the request.

If the request is approved because of an error with the order or product, we will provide the appropriate return instructions and applicable return-shipping assistance.

Restocking Fee

Allurbag does not charge a restocking fee for approved returns.

Restocking fee: $0.00 USD.

Exchanges

Allurbag does not offer direct exchanges.

If you want another style or product, you may return an eligible item according to this policy and place a new order separately.

Items That May Not Qualify for Return

Items may not qualify for return if they have been used, worn, altered, damaged after delivery through customer handling, returned without included components where applicable, or submitted outside the 40-calendar-day return window.

Refund Review

After an approved return reaches the return destination, the item is reviewed and inspected.

We will notify you if the refund is approved.

Refund Processing Time

Approved refunds are processed to the original payment method within 10 business days after the returned item has been received and inspected.

After Allurbag processes a refund, your bank or payment provider controls how long it takes for the refunded amount to appear in your account.

If the refund does not appear after it has been processed by Allurbag, please contact your bank or payment provider directly for information about their posting timeline.