RETURNS & REFUNDS

Returns without the confusion.

A clear 40-day return window, straightforward return instructions, and transparent refund timing.

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RETURN WINDOW 40 calendar days

Starting from delivery of the item.

METHOD By mail

RESTOCKING $0.00 USD

EXCHANGES Not offered

REFUND PROCESSING Within 10 business days

RETURN PROCESS

Five steps from request to refund.

Contact us

Send your order number and the reason for the return.

Receive instructions

Approved requests receive the correct return steps and destination.

Mail the return

Send the approved item according to the instructions provided.

Inspection

The returned item is reviewed after it reaches the return destination.

Refund

Approved refunds are issued to the original payment method.

RETURN ELIGIBILITY

What an eligible return looks like.

Return eligibility helps make sure products are returned in a condition that can be properly reviewed.

✓ Within 40 calendar days

✓ Unused and unworn

✓ Original condition

✓ Packaging and included accessories where applicable

✓ Order information available

✓ Return approved before mailing

PREFERENCE RETURN

Customer provides return shipping.

When an eligible return is based on change of mind, preference, or another reason not caused by Allurbag, the customer is responsible for return shipping.

The original $15.00 USD shipping charge, when applicable, is not refunded for a preference return.

OUR ERROR

Damaged, defective or incorrect item.

If the request is approved because of an order or product issue, Allurbag will provide appropriate return instructions and applicable return-shipping assistance.

IMPORTANT

Do not mail returns to the business address automatically.

Contact Allurbag first. Approved returns receive the correct return instructions and destination.

REFUND TIMING

What happens after inspection?

When a return is approved, the refund is issued to the original payment method.

1 RETURN RECEIVED Item arrives

2 REVIEW Item inspected

3 ALLURBAG Refund processed within 10 business days

4 BANK / PAYMENT PROVIDER Posting time may vary

AFTER WE PROCESS THE REFUND

Your payment provider controls the posting time.

Once Allurbag has processed an approved refund, your bank or payment provider determines when the refunded amount becomes visible in your account.

If the refund has been processed by Allurbag but has not appeared, contact your bank or payment provider for information about their timeline.

RESTOCKING FEE $0.00 USD

No restocking fee is charged for approved returns.

DIRECT EXCHANGES Not offered

Return an eligible item and place a separate order for another product.

REFUND METHOD Original payment method

Approved refunds are not normally redirected to another payment method.

RETURN CONDITION

Some items may not qualify.

Returns can be declined when the product no longer meets the conditions required for review.

× Used or worn items

× Items altered after delivery

× Customer-caused damage

× Missing included parts where applicable

× Requests outside the 40-day window

BEFORE FULFILLMENT

Cancellation requests: within 24 hours.

We will try to process eligible cancellation requests before fulfillment begins. A request does not guarantee cancellation if fulfillment or shipping has already started.

WINDOW 24 hours

RETURN SUPPORT