Answers without the searching.
Shipping, orders, returns, payments and support information in one place.
From checkout to delivery.
How long will my order take to arrive? +
Orders are generally processed within 1-2 business days. Estimated transit time after shipment is 3-6 business days, resulting in an estimated total delivery timeframe of 4-8 business days.
How much does shipping cost? +
Ground Shipping costs $15.00 USD for orders below $150.00 USD. Orders of $150.00 USD or more receive Free Ground Shipping.
Where does Allurbag ship? +
Allurbag currently ships to addresses within the United States.
What is the daily order cutoff? +
The daily order cutoff is 12:00 PM GMT-08:00. Orders placed after the cutoff may begin processing on the next business day.
What counts as a business day? +
Business days are Monday-Friday, excluding applicable public holidays.
How can I track my order? +
Tracking information is provided after your order ships and tracking becomes available. You can also use our Track Your Order page.
Can I change my shipping address? +
Contact us as soon as possible if you notice an address error. We will try to assist before fulfillment begins, but changes cannot be guaranteed after an order enters fulfillment or ships.
Can I cancel my order? +
Cancellation requests may be submitted within 24 hours of placing the order. If fulfillment or shipping has already started, cancellation may no longer be possible.
Know what happens next.
What is the return window? +
Eligible items may be requested for return within 40 calendar days from delivery of the item.
How do I request a return? +
Contact Allurbag before mailing an item back. If the request is approved, we will provide return instructions and the correct return destination.
Who pays return shipping? +
For an eligible preference or change-of-mind return, the customer provides and pays for return shipping.
If a return is approved because the item is damaged, defective or incorrect, Allurbag provides appropriate return instructions and applicable return-shipping assistance.
Do you charge a restocking fee? +
No. The restocking fee for approved returns is $0.00 USD.
Do you offer exchanges? +
No direct exchanges are offered. You may return an eligible item and place a separate order for another product.
How long does a refund take? +
Approved refunds are processed to the original payment method within 10 business days after the returned item has been received and inspected.
What if my refund does not appear? +
After Allurbag processes the refund, your bank or payment provider controls any additional posting time. If the refund has already been processed by Allurbag but is not visible, contact your bank or payment provider regarding their timeline.
Should I send my return to the Allurbag business address? +
No. Do not send a return to the business address unless the return instructions provided by Allurbag specifically direct you to that address.
Checkout and payment answers.
Which payment method can I use? +
Available payment methods are displayed during Shopify checkout. PayPal is currently available where shown at checkout.
What currency does Allurbag use? +
Product prices and order totals are displayed in United States Dollars (USD), unless otherwise indicated during checkout.
Why was my payment declined? +
Payment authorization is handled by the payment provider. If your payment is declined, review the information entered during checkout or contact the payment provider for assistance.
When are taxes shown? +
Any taxes that apply are calculated or displayed through Shopify checkout where applicable.
Choosing your Allurbag.
What types of bags do you sell? +
Allurbag currently offers shoulder bags, clutch bags and related bag styles shown in our store.
Where can I view all products? +
Visit Shop All, or browse Shoulder Bags, Clutch Bags, and New Arrivals.
Can product color look different on my screen? +
Product appearance may vary slightly because of screen settings, lighting and other display conditions. Review the product images and description before ordering.
Talk to Allurbag support.
Email inquiries are normally answered within 24 hours during business days. Live chat is available during business hours.
9:00 AM-4:00 PM GMT-08:00